Last updated: July 2026 · Maintained by the Stackwise team.
Free tier
Stackwise has a free tier you can use indefinitely without a payment method. Paid plans (Plus and Pro) are optional upgrades.
Cancel anytime
You can cancel your subscription at any time from the Billing section in the app, or by emailing support. When you cancel, your subscription stops renewing and you keep paid access until the end of the period you already paid for.
Monthly plans
Monthly subscriptions are billed month-to-month. If you cancel, you keep access until the end of the current billing month. We do not pro-rate refunds for partial months.
Annual plans
If you cancel an annual plan within 14 days of the initial purchase or the annual renewal, email support@my-stack-wise.com for a full refund. After 14 days, annual plans are non-refundable, but you keep access for the remainder of the year.
EU / UK consumers
If you're a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from the date of purchase. To use this right, email support within 14 days and we'll refund the full amount using the same payment method you used to pay. By starting to use paid features immediately after purchase you agree we may begin providing the service before the 14-day window ends — you keep your right to withdraw during that window.
Failed payments
If a renewal payment fails, Stripe retries automatically for a few days. You'll get an email when this happens. If all retries fail, your subscription moves to canceled and paid features turn off.
Duplicate charges & billing errors
If you were charged twice, charged after canceling, or believe there's a billing error, email support@my-stack-wise.com with your receipt or the last four digits of the card. We refund confirmed duplicates and billing errors in full.
Chargebacks
If you have a billing concern, please contact us first. Filing a chargeback without contacting us may cause your account to be suspended while the dispute is investigated by your card issuer.
How refunds are issued
Approved refunds are issued to the original payment method through Stripe. Refunds usually appear in 5–10 business days depending on your card issuer.
Managing your subscription
Open the app → More → Billing to update your payment method, download invoices, or cancel your plan. You can also cancel directly by emailing support.