Confirm. Your account and all data are removed immediately.
Option 2 — Email request
Send an email from the address on your account to support@my-stack-wise.com with the subject line "Delete my account". We process requests within 7 days and reply to confirm when deletion is complete.
What gets deleted
Your account (email, sign-in credentials)
Profile (age band, sex, height, weight, timezone, unit preference, language)
Your stack (compounds, doses, schedules)
Dose history, adherence records, and reminder settings
Push notification subscriptions and device tokens
Interaction acknowledgements and preferences
AI-generated plans and shared links tied to your account
What we keep (and why)
Billing records: Stripe invoices and payment history are retained for the period required by tax and accounting law in the applicable jurisdiction (typically 7 years in the US, 10 years in parts of the EU). These records contain your email at the time of purchase and the amount charged — nothing about your stack or health.
Anonymized aggregate stats: counts like "how many users added vitamin D this week" that cannot be traced back to you.
Legal / abuse records: if there's an active fraud, abuse, or legal matter tied to your account, we may retain the minimum required to resolve it, then delete.
Third-party providers
When you delete your account we also request deletion from:
Stripe (customer profile — subject to legal retention above)
Timing
In-app deletion is immediate. Email requests are processed within 7 days. Backups are rotated on a rolling 30-day schedule, after which deleted data is fully gone from backup snapshots.
Export first (optional)
Before you delete, you can email support to request a copy of your data (JSON) — we send it within 7 days.